1. Order Processing
- Orders are processed within 2days after payment confirmation.
- Orders placed on weekends or holidays will be processed on the next working day.
2. Shipping Methods & Delivery Time
- We ship through trusted courier and delivery partners.
- Estimated delivery time: 7-10 days.
- Delivery timelines may vary due to factors beyond our control (e.g., courier delays, strikes, weather conditions).
3. Shipping Charges
- Shipping charges are calculated at checkout based on your location, package weight, and delivery partner rates.
- Free shipping may be offered on orders above 2000/-, if applicable.
4. Order Tracking
- Once shipped, you will receive an email/SMS with your tracking number and courier partner details.
- You can track your order directly on the courier partner’s website.
5. Delivery Issues
- If you are not available at the time of delivery, the courier may attempt delivery again or contact you.
- Please ensure that your delivery address and contact details are correct at the time of order placement.
6. International Shipping (if applicable)
- Currently, we do not offer international shipping.
- For international orders, customs duties, taxes, and import fees (if any) are the buyer’s responsibility.
7. Damaged or Lost Packages
- If your order arrives damaged, please contact us within 2days with pictures of the package and product.
- We will assist you in replacement or claim settlement with the courier.
- We are not responsible for packages lost due to incorrect addresses provided by the customer.
8. Contact Us
For any shipping-related queries, please contact:
📧 Email: infothirtytwog@gmail.com
📞 Phone: +91 94175 37928
🏢 Address: Ludhiana, Punjab